FAQs

  • COVID-19

    Lux Afrique has followed all post-event regulations and will be following all regulations on the day of the regulations.  Being Covid-19 complaint, we are encouraging people to come in groups.

    Our entire polo festival is outdoors. This is in-keeping with Guidelines which will be continually reviewed to ensure we are adhering to the most up to date Government advice.

    Organisers and attendees adhere to all legal requirements, including maintaining group sizes permitted by social contact restrictions at the relevant step in the Roadmap and preventing mixing between groups, enforcing social distancing guidelines and mandating face coverings in indoor areas where required.

    All reasonable action has been taken by the event organiser to mitigate risk to public health. 

    Contactless ticket checking, menus and payment. We are a cash free venue.

    Hand sanitiser available at multiple stations across the venue

    Sufficient quantity of toilets, kept clean and tidy

    Clear communication of emergency procedures and facilities (such as first aid provision) through audio messaging and signage

    What communications and guidance will be sent to guests in advance of the festival and can also be found on our social media.

  • Tickets

    Tickets are available in Bronze, Silver, Gold VIP, Platinum and Diamond

    Tickets purchased are strictly non-refundable and non-exchangeable.

    All ticket prices are inclusive 20% VAT and booking fee.

    The event is not open to persons under the age of 21yrs. No kids or pets allowed!

  • Can I cancel or return my ticket?

    Please note that all tickets are non-refundable and non-exchangeable.

  • Table Booking

    Email info@luxafriquepolo.com

    There is a minimum spend of £500 per table (4-6 people) and £1000 per Table (7-10)

     

  • Food & Drinks

    Alcohol and food are not allowed at the venue. **Food, alcohol and drink will be available to purchase at the polo event. credit card and cash payments will be available.

    There will be a choice of vegan and pescatarian food available.

  • Accessibility

    The venue is accessible to everyone, including wheelchair users. Please note that the event is situated on grass site and manoeuvrability is limited as such.

  • Press, Celebrity & Influencer Accreditation

    You can apply for accreditation before July 25th. In order to received a pass you must meet our strict criteria, which includes

    • Posting and promoting the event on your social media.
    • Applying through our website or  info@luxafriquepolo.com
  • Parking & Travelling

    Free parking for all Ticket Holders.

    By Road

    TRAVELLING FROM LONDON – Whether you are coming from London (Heathrow is 35 minutes, Gatwick is 20 minutes) or the south on the A3, exit at the A243 towards Leatherhead/Dorking. Continue on this road when it joins up with the A24. Stay on the A24 past Dorking until you reach Beare Green roundabout. Turn right (south) onto the A29 towards Ockley and when in Ockley turn right onto the B2126 (for Forest Green & Ewhurst). In Ewhurst, turn left at the Bulls Head Pub and continue through the village. Just before you exit the village, there is a sharp right hand bend, where you turn left for Ewhurst Green. Follow the road and you will pass a cricket green on your left. Continue and after about 300 yards after the last buildings on the left are the gates to Hurtwood Park.

    By Rail

    The Nearest Train Station to the Polo Club is Guilford Station or Dorking Station from Waterloo station.

    You would need to take a taxi from there to the venue.

  • Dress Code

    Polo Chic & Sartorial Elegance (*please note you will be refused entry if you don’t adhere to these strict dress codes regardless of having a ticket)

    Judges will be looking for garments that go the extra mile and beautifully executed. Fit, quality and finish are very important. All aspects of the look – the hat, accessories, shoes and overall grooming are all considered. It should be remembered that this is what would be worn at a Polo Day, best dress male and female will win a luxury prize.

  • Prohibited Items

    The following are items prohibited from entering the event site. If you bring any of the below items with you, you will need to give them up in order to obtain entry.

    These items, once taken from you, will not be returned:

    All food items except baby food. All drink items except bottled water
    Liquids, aerosols and gels in quantities greater than 100ml except sun screen and bottled water
    Tents, placards, spray paint or any other item that could be used to demonstrate within the venue or sabotage property
    Glass bottles (excluding medication in glass bottles with relevant prescription sticker displayed on the bottle)
    Walkie-talkies, phone jammers and radio scanners
    Bicycles, folding bikes, scooters, roller skates or skateboards
    No ‘Drones’ or any other form of Unmanned Aerial System
    All types of knives and bladed items
    Offensive weapons or items that are intended for harm of any type
    Personal protection sprays such as CS or Pepper Sprays
    Firearms and ammunition (including replicas, component parts of any device suspected to be a fire arm)
    Fireworks, explosives, flares, smoke canisters
    Hazardous and toxic materials
    Controlled drugs, including substances that look like controlled drugs
    Items that resemble any prohibited items such as replica weapons or hoax explosive devices
    Picnic hampers / cool boxes
    Laser pointers and strobe lights
    No scooters
    Balls, rackets, Frisbees or other projectiles
    Noise makers such as hunting horns, air horns, klaxons, drums, vuvuzelas and whistles

    Photographic and other recording equipment

    Permitted, provided that it is for personal non-commercial use only. Unauthorised professional recording equipment is NOT permitted.

  • Photograph & Video

    By attending the event, you’re agreeing to be photographed and filmed, which can be used in all our media and marketing materials without compensation.

    Your photos, videos, live streams, audio recordings for exploitation in any and all media, whether now known or hereafter devised, and you release Lux Afrique Polo festival, its successors, assigns and licensees from any liability, on account of such usage

  • Safety

    Bags may be checked by the event organisers at any time. Cancellation of the event will only take place if extreme circumstances make it unsafe to play. The event organisers reserve the right to refuse admission or remove ticket holders from the event without giving a reason.

    For your own safety and for the safety of others please stay away from the horses.

  • How do i contact Lux Afrique Polo

    Info@luxafriquepolo.com – Due to the high volume of emails we receive, please expect a delayed response. We will respond as soon as possible.

  • Other Information

    Check your tickets when they arrive as mistakes are less likely to be rectified nearer the time.

    All our tickets are electronic. Please check your spam box. They come from Eventbrite & our website email address info@luxafriquepolo.com.

    Please also look after tickets as duplicates will not be issued and there will be no access without the correct tickets.

    The number and timing of the matches and other aspects of the schedule are subject to change.

    NO UNDER  21s

    No re-entry

    Right of Admission Reserved

    The Event shall operate a challenge 21 policy. All guests who appear to be under 21 shall be asked to produce photo ID to prove they are of legal age before they are sold alcohol

    CCTV will be in operation throughout the event.

    The event drug policy states that all bags are to be searched for drugs and alcohol. Random persons will be searched on entrance and spot searching will be carried out during the event. Any seized drugs will be dealt with as per Police’s drugs protocol for licensed premises.